The new edition includes new content relevant to the popularization of new web technologies and mobile platforms. The book has updated examples to reflect current state-of-the-art interfaces and additional case studies where appropriate. The text also has updated graphics, icons, layout, and cover to speak compellingly to a more design-literate audience. · goal-directed design · implementation models and mental models · beginners, experts, and intermediates · understanding users: qualitative research · modeling users: personas and goals · the foundations of design: scenarios and requirements · from requirements to design: the interaction framework and design refinement · patterns and principles · platform and posture · orchestration and flow · eliminating excise · making software considerate and smart · metaphors and idioms · visual interface design · searching and finding: improving data retrieval · understanding undo · rethinking files and save · improving data entry · selection, direct manipulation and mouse interactions · window behaviors · controls · menus · toolbars and tooltips · dialogs · errors, alerts, and confirmation · designing for different needs - from Amzon